Frequently Asked Questions
Joining a Meeting
Scheduling a Meeting
What devices/clients can I access my meeting room from?
Room VC systems:
What can I do in the Portal?
The Portal allows the following:
Can I dial out to participants from my meeting room?
Yes! If you know the users SIP URI or H323 ID you can dial out to them from the Portal.
How do I schedule a meeting?
How do I share wirelessly to my PVMR?
When in a VC room, you can wirelessly share from your PC (Windows/MAC) into your PVMR so you can view it locally and all remote participants can also see it.
How do I navigate the Portal?
The portal has the following main Activity icons:
What do I need to install the Outlook Scheduling Plugin?
The Outlook plugin is supported on Microsoft Outlook 2010 through 2016. Windows 7 and higher is supported along.
How do I share content into my PVMR?
VC rooms - via the content cable in the room. This is room dependant but typically allows devices to be connected via VGA and/or HDMI.
How can I schedule meetings for other people?
The outlook plugin only allows users to add their PVMR details to a meeting invite. If you need to be able to book meetings on others behalf we would recommend using 'Outlook Templates' as per the PVMR setup guide here.
My Outlook Scheduling plugin has disappeared and/or is saying it's been disabled. What do I do?
If the ‘VC Meeting’ button is no longer on the tool bar when you schedule a meeting, then Outlook may have disabled it.
- From Outlook select File > Options >Add-ins
- At the bottom of the window change the manage dropdown to ‘Disabled Items’ and select ‘Go’.
- Select the ‘VideoConferenceAddin’ plugin from the menu and select ‘Enable’
- Close these menus and then restart Outlook.
The ‘VC Meeting’ button should now appear on the tool bar when you create a new appointment
Troubleshooting the Outlook Scheduling plugin
Check your username matches what you were sent in your PVMR Welcome Email
Check your password is correct and not locked out. Can you login to other company services?
Go to 'Uninstall a program' in 'Control Panel'
Uninstall the 'Video Conference plugin'
Delete the files in 'C:\Users\'username'\AppData\Roaming\VideoConferencingPlugin\' - this is to remove old settings which can sometimes resolve login issues
Reinstall the Video Conferencing plugin as per here.
What speed Internet connection is recommended when connecting from home?
We recommend a VDSL based connection or better. Fibre based connections are ideal.
The content I'm sharing in my Chrome browser is very low quality. How can I fix this?
Try disabling hardware accerlation in your Chrome browser settings.
The Video is freezing when calling from a MacBook. How can I fix this?
If your Video is freezing after a few secounds when connecting from a MacBook using my Chrome and Edge browser, then try disabling hardware acceleration in your browser settings.
Open your browser Settings and Search for “hardware acceleration”
Then disable "Use hardware acceleration when available" and 'Relaunch' your browser.